Privacy Policy

Information you give us

• At checkout: your name, email address, phone number, delivery address and pincode, used to process, deliver and support your order.
• If you create an account: your email address or mobile number, and your name if you provide it. Passwords are stored only in hashed form.
• If you use the contact form: your name, email address and message.
• Optional rewards updates: whether you agreed to hear about UMEHA Rewards by WhatsApp or email. These boxes are unticked unless you tick them.

Information kept in your browser

Your cart, wishlist, sign-in session and any referral code you arrived with are saved in your browser’s local storage on your device so they are still there when you come back. Signing out removes the sign-in session.

Payments

Online payments are processed by Razorpay. Your card, UPI or bank details are entered with Razorpay and are not stored by UMEHA; we keep only the payment status and reference needed to match the payment to your order.

Service providers

• Razorpay — online payments.
• MSG91 — one-time sign-in codes sent by SMS, if you sign in with your mobile number.
• Resend — password reset codes sent by email, if you reset an email account password.
• Our AI service provider — if you type a question into the shopping assistant or AI search, that text is sent to it to generate a reply. Do not include personal details in these messages.

How we use your information

To take and deliver orders, show you your order history when signed in, answer your questions, prevent misuse of the website, and—only if you agreed—send you rewards updates. We do not sell your personal information.

Your choices and requests

To ask what information we hold about you, to correct it, or to ask us to delete it, write to hello@umeha.in from the email address you used with UMEHA.